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Connections Officer - Customer Solutions

  • 509126
  • Keswick, SA
  • Full time (7.5 hrs)
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Looking for your next challenge where your work genuinely matters? 

Join SA Power Networks and help power homes, businesses and communities across South Australia – today and into the future.

About the role

As a Connections Officer, you’ll manage and deliver a range of minor customer connection services, including new connections, alterations, isolations and abolishments. You will also support other technical customer services such as Access Permits, Tiger Tails and MEG connections.

In this role, you’ll scope customer projects, coordinate stakeholders, and ensure high‑quality, timely and cost‑effective outcomes that meet customer expectations and SA Power Networks’ standards.

Reporting to the Customer Solutions Manager, this role offers the opportunity to deepen your technical expertise while playing a hands‑on role in improving the customer experience across the state.

Culture & benefits

At SA Power Networks, you’ll be part of a team where our values shape how we work every day.

We keep everyone safe, collaborate with purpose, take the initiative, and rise to the challenge to deliver for our people, customers and communities.

We offer an environment that values safety above all, encourages new ideas, and supports you to grow your career while contributing to something meaningful for South Australia.

You will also enjoy: 

  • 1-year fixed term contract, with potential for ongoing opportunities within the business

  • Flexible working arrangements and a strong focus on work-life balance

  • 13% superannuation (1% above current legislated employer contributions)

  • Up to $900 in electricity reimbursements each year

  • 17.5% leave loading payable on annual leave

  • Income Protection Coverage

  • Primary Parental Leave (18 weeks) and Secondary Parental Leave (5 weeks)

  • Corporate discounts on health insurance and gym memberships

  • Convenient Keswick based office location

About you

To be successful in this role, you’ll bring:

Essential:  

  • Electrical trade certificate, or equivalent skills/knowledge gained through experience

  • Minimum 2 years’ experience in a related position

  • Strong customer service and stakeholder communication skills

  • Current Driver’s Licence

Desirable:

  • Experience with SAP and/or design software

  • Additional exposure to project management practices or recognised certifications

  • Exposure to utilities, construction or regulated industry environments, as well as experience with relevant industry systems and portals

About us

SA Power Networks plays a vital role in South Australia, connecting homes, businesses and communities to a safe, reliable and efficient electricity network.

We’re proud to be leading the transition to a cleaner, more sustainable energy future, working closely with communities across the state to deliver meaningful outcomes today and for generations to come.

Our people are at the heart of everything we do. With a collaborative culture, strong development pathways and a commitment to innovation, you’ll be supported to grow your career while making a real impact, connecting South Australians to a better energy future, today. 

Want to know more?

Bronte Murchland 
Bronte.Murchland@sapowernetworks.com.au 

Applications close 10pm Wednesday 6th May 

Diversity & inclusion

SA Power Networks is an equal opportunity employer committed to building a diverse and inclusive workplace. We encourage applications from all backgrounds, cultures and experiences.