SA Power Networks has an exciting opportunity for an Industry and Customer Application Manager to join the Digital & Technology team on a permanent basis.
Who we are
SA Power Networks delivers energy solutions to empower South Australia today and in the future. We are always seeking to build a more sustainable, efficient, and innovative business that creates real value for our customers.
As one of the State’s largest employers, we have a commitment to integrity and take pride in doing the right thing for our people, customers, and community.
Progress your career and help us in empowering South Australia.
About the opportunity
The Industry & Customer Application Manager oversees the operation and maintenance of applications essential for SA Power Networks' market operations and customer interactions. This role manages Digital & Technology Operational Market functions and customer-facing applications, ensuring our connection to the market (MSATS) and our ability to serve as the sole distribution network provider in the state. The manager is responsible for the core SAP systems: Industry Solution for Utilities (ISU), Cloud for Customer (C4C) & Market Process Management (MPM). They handle technical interactions with the AEMO and represent us in industry working groups. They also manage functions related to the National Market under the Application Managed Service (AMS) contract.
Key role objectives
Strategy: Lead in setting roadmaps and strategies, aligning with Digital & Technology strategies, and foreseeing future business, product, and technical challenges for efficient innovation.
System Management: Oversee the AMS contract and SAP support contract, ensuring reliable system operation and timely processing of monthly bills and market transactions.
Team Leadership: Manage talent acquisition and skill development within the team, aligning with technology roadmaps.
Project Management: Oversee National Market and customer-facing application projects, ensuring timely delivery and policy adherence.
Process Improvement: Identify and implement process improvements to enhance operational efficiency.
Stakeholder Collaboration: Represent SA Power Networks at external forums, provide strategic advice, and ensure consistent application of risk, quality, customer focus, and safety management frameworks.
Troubleshooting: Resolve SAP platform issues, minimising business disruption.
Reporting: Generate and present reports on system performance, project progress, and other relevant metrics.
Essential role requirements
Degree in Information Technology and/or the equivalent skills and knowledge gained through experience.
Utilities experience, preferably in Network Distribution.
Extensive management experience at a senior level.
What we offer
An opportunity to join an organisation recognised for its innovation, technology, growth, and community service.
Up to $900 in electricity reimbursements each year.
Automatic coverage from SA Power Networks Income Protection Scheme.
Primary Parental Leave (18 weeks) and Secondary Parental Leave (5 weeks).
Salary sacrifice benefits; fleet or novated car lease.
An industry-leading focus and reputation for safety and wellbeing.
A commitment to work-life balance with truly flexible working arrangements, a great team environment and a career focus with development opportunities.
How to Apply
To apply click ‘Apply’.
Applications should include both a Resume & Cover Letter. Selection process may include psychometric/cognitive aptitude testing.
For queries only, please contact Bronte Murchland – Bronte.Murchland@sapowernetworks.com.au
Applications close 12 November 2024
SA Power Networks is an equal opportunity employer committed to a diverse and inclusive workplace and encourages applications from all genders and people of Indigenous backgrounds.
For more information about SA Power Networks visit www.sapowernetworks.com.au
Thank you
Thank you
Find contact information and answers to frequently asked questions in our contact us area, or call our general enquiries line.
13 12 61Have something to share? Join us on social to start the conversation.
Follow us on Facebook Follow us on Twitter Subscribe to us on YouTube Follow us on LinkedIn Follow us on Instagram