Current vacancies

About the role

SA Power Networks is inviting applications for a Program Director – CX Transformation to join the Customer & Strategy team on a 5-year fixed-term basis.

Reporting to the Chief Customer & Strategy Officer and in close partnership with the Head of Customer Experience and Head of Enterprise Delivery, the role will lead a multi-million-dollar customer transformation program involving the upgrade of SA Power Networks’ core customer technologies, including its CRM, website, and customer notification system.

This role will provide leadership to multidisciplinary teams and oversee the delivery of multiple concurrent project streams to deliver a complex organisational and technological transformation program. It will play a pivotal role in ensuring SA Power Networks’ services are customer-centric and aligned with the broader strategic goals of the company. The successful candidate will be highly experienced and demonstrate a collaborative mindset and outcome-focused approach.

Culture and benefits

As a valued member of SA Power Networks, you will enjoy being part of a collaborative team and relish an environment with a true sense of community. We offer a platform where you can engage, grow and innovate your career within an exciting organisation that values safety and is committed to the success of its people.

An attractive remuneration package plus benefits will be negotiated to secure the right person for this business critical and career-defining role.

You will also enjoy a range of benefits designed to support you and your family, some including:

• A commitment to work-life balance with truly flexible working arrangements, a great team environment and a career focus with development opportunities.

• Up to $900 in electricity reimbursements each year.

• Automatic coverage from SA Power Networks income protection scheme.

• Salary sacrifice benefits; fleet or novated car lease.

• Staff car park.        

About you

We are seeking applications from people who:

• Hold qualifications in Business, Information Technology, Project Management or a related field, with extensive experience in leading large-scale transformational programs.

• Have a proven track record of managing complex multi-system replacements with interdependencies, particularly within regulated, customer-focused industries.

• Have experience delivering a range of programs using Agile methodology.

• Are highly collaborative people leaders with a drive for excellence and a customer-centric focus.

• Demonstrate complex problem-solving, change management and stakeholder engagement skills, with experience presenting proposals and recommendations to influence and drive outcomes across a range of functions.

• Are resilient, adaptable and accountable.

About us

SA Power Networks plays a pivotal role in our State by connecting all South Australians to a reliable and efficient electricity network that powers homes and businesses.Working together with communities across South Australia, we are proud to be world leaders in delivering a cleaner and more sustainable energy future, today.

As one of the state’s largest and most reputable employers, we offer a diverse and collaborative work environment where our people take pride in being part of a high performing work culture that has a strong commitment to delivering great outcomes for the customers and communities we serve.

With award-winning training, internal development programs and diverse career pathways, SA Power Networks will help empower your career, while you help empower South Australia.