About the role

As a Connection Services Manager, you’ll lead the end‑to‑end delivery of minor and transactional customer connection services, ensuring compliance with regulatory requirements and SA Power Networks’ customer service standards. You will oversee services including new and modified connections, isolations and abolishments, and be instrumental in supporting industry changes. 

Working closely with internal teams, industry stakeholders, and regulatory bodies, you’ll drive continuous improvement, implement new services, and enhance the customer experience across high‑volume connection activities. You’ll play a key role in supporting reliable and customer‑focused service delivery, helping us improve digital and customer connection processes, embracing automation and enable the state’s evolving energy needs.  

Reporting to the Energy Services Manager, this role offers the opportunity to shape connection service operations, lead a high‑performing team, and influence industry‑wide improvements. 

Culture & benefits

At SA Power Networks, you’ll be part of a team where our values shape how we work every day.

We keep everyone safe, collaborate with purpose, take the initiative, and rise to the challenge to deliver for our people, customers and communities.

We offer an environment that values safety above all, encourages new ideas, and supports you to grow your career while making a meaningful contribution to South Australia.

You will also enjoy:

• Flexible working arrangements and a strong focus on work–life balance  

• 13% superannuation (1% above current legislated employer contributions)  

• Up to $900 in electricity reimbursements each year  

• 17.5% leave loading payable on annual leave  

• Income Protection Coverage  

• Primary Parental Leave (18 weeks) and Secondary Parental Leave (5 weeks)  

• Corporate discounts on health insurance and gym memberships  

About you

To be successful in this role, you’ll bring:

Essential:

• Advanced Diploma in business (or equivalent experience)

• Demonstrated experience in a similar service‑delivery environment

• Strong understanding of electricity industry legislation, regulations, and market operations

• Demonstrated capability in leading teams in a high‑volume, customer‑centric function

• Advanced communication, customer service, problem‑solving, and conflict‑resolution skills

• Demonstrated experience in identifying and leading process improvements, change and optimisation activities

• SA Driver’s Licence (Class C)

Desirable:  

• Experience with SAP systems

• Knowledge of SA Power Networks policies, guidelines, directives and technical standards

• Exposure to National Electricity Market processes and regulatory frameworks

About us

SA Power Networks plays a vital role in South Australia, connecting homes, businesses and communities to a safe, reliable and efficient electricity network. We’re proud to be leading the transition to a cleaner, more sustainable energy future, working closely with communities across the state to achieve meaningful change.

Our people are at the heart of everything we do. With a collaborative culture, strong development pathways and a commitment to innovation, you’ll be supported to grow your career while making a real impact, connecting South Australians to a better energy future, today.

Want to know more?

Bronte Murchland 
Bronte.Murchland@sapowernetworks.com.au 

Applications close 10pm Tuesday 12th May 2026 

Diversity & inclusion

SA Power Networks is an equal opportunity employer committed to a diverse and inclusive workplace and encourages applications from people of all genders, cultures and backgrounds.